Refund policy

7-Days Free Return & Exchanges

All Foxsparrow products are eligible for a return or exchange within 7 days from the date of delivery.
Exchanges come at absolutely NO COST to you.
To ensure a smooth experience, please make sure the item is unused, unwashed, and has all original tags intact before raising a request.

To initiate a Return or Exchange, you can raise your request directly through our portal linked here.

Same-Day Refund / Exchange Process

Once your return or exchange request has been reviewed and verified by our support team, a reverse pickup will be arranged within 24 hours of approval.
Our courier partner will arrive to collect the product within the following 1 to 2 business days after the pickup is scheduled.
On the very same day that the product is successfully picked up, your refund or exchange will be promptly initiated without any further delay.

Please Note: Our courier partner reserves the right to decline a pickup if the original tags are missing or if it is evident that the item has been worn, washed, soiled, or tampered with in any way. Kindly ensure the product is in its original condition to avoid any inconvenience.

Refund Method

Prepaid Orders: The complete order amount will be refunded directly to your original payment source without any deductions.
Cash on Delivery (COD) Orders: The refund will be processed to the bank account details provided by you at the time of submitting the return or exchange request.

Self-Ship Process

In cases where reverse pickup service is unavailable at your pin code, we will request you to self-ship the product back to Foxsparrow at your convenience.

Please ensure the item is securely and carefully packed to prevent any loss or damage during transit.
All returned items must be in completely unused condition with all original tags firmly attached.
Courier the product(s) to the address provided by our support team at the time of your request.
Within 48 hours of our team receiving the returned product(s), the full order amount along with any additional (as reimbursement toward your courier charges) will be refunded directly to your registered bank account.

Exchange For a Different Product

You also have the flexibility to exchange your original purchase for an entirely different product of your choice. Here is how it works:

If the replacement product is of higher value than your original purchase, you will only be required to pay the difference in price.
If the replacement product is of lower value, the remaining balance will be credited to you in the form of a gift card, which can be used on your next purchase.

What Should I Do If I Have Not Received My Refund?

We understand how important timely refunds are, and we are committed to keeping you informed throughout the process.

You will receive a notification via email and/or SMS as soon as your refund has been successfully initiated from our end.
For prepaid orders, bank refunds typically take 7 to 10 business days to reflect in your account, depending on your bank's processing timelines.
If you have waited beyond the expected timeframe and still have not received your refund, please do not hesitate to reach out to us here and our dedicated support team will investigate and resolve the matter for you at the earliest.