Privacy policy

Sparrow Outfits ("we/us/our") value and respect the privacy of our customers and website users ("you"). The practices and procedures we follow regarding the collection and use of your data and information are detailed below in this privacy policy. This document will help you understand how we may collect, use, share, transfer, and disclose your data or information.

We gather only the information essential for our business operations, such as delivering services to you, processing your orders, or reaching out to you regarding your order status.

For the purposes of this privacy policy, sensitive personal data or information ("SPDI") is defined as per the Information Technology Act 2000 ("IT Act") and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules 2011 ("SPDI Rules"). Please note that the term Personal Information used throughout this Privacy Policy also encompasses Sensitive Personal Data or Information, wherever applicable and/or required under the IT Act and the SPDI Rules.

We do not retain your credit card or online banking account details.
We will not rent or sell your name or any personal information.
We make use of "cookies" to help identify you as a returning visitor and to monitor traffic patterns across our site. This data is entirely anonymous and is used solely to enhance the usability and functionality of our website.

By giving your consent to this privacy policy, you agree to the collection, use, and transfer of your personal information as described herein. We reserve the right to revise this privacy policy at any time, and any updates will be communicated to the email address you have provided us.

COLLECTION OF PERSONAL INFORMATION

We gather personal information from you when you voluntarily provide it. For instance, when you purchase a product, we may collect your name, mailing address, phone number, and email address. If you subscribe to receive a newsletter, we will collect your email address. Where you make use of special services we offer, we may collect additional personal information. This information is used internally for purposes such as processing your order and keeping you updated about it. We also reserve the right to collect general demographic and anonymous information that does not personally identify you. Such data is not linked to your personally identifiable information and cannot be traced back to you. The information we collect may also include your shipping address and billing address.

You confirm that the personal information you provide from time to time is accurate and current, and that you hold all necessary rights, permissions, and consents to share it.

USE AND PROCESSING OF PERSONAL INFORMATION

The personal information we collect may be utilized for various purposes connected with our business activities, which may include the following:

i. addressing requests, enquiries, and complaints, along with customer service and related functions; ii. responding to your queries and fulfilling your requests for details about our products and services; iii. personalizing our offerings to suit your needs; iv. analysing user behaviour and trends to improve our products and services; v. informing you about new products or services and sending important updates regarding our offerings; vi. for lawful and legitimate business purposes; and vii. responding to judicial processes and sharing information with law enforcement agencies as permitted by applicable law.

DISCLOSURE OF PERSONAL INFORMATION

We do not under any circumstances rent, trade, or share your collected personal information with any other company for their marketing activities without your prior consent. We reserve the right to disclose your personal information to any third party that submits a legally valid request for such disclosure. Outside of this, we will not share your name, address, or any other personally identifying details with any third party without your consent. However, in situations where we are legally obligated to comply with a statutory requirement or legal process, we may be compelled to furnish customer information. We may also disclose or transfer your personal information to a third party as part of a business reorganization or sale of assets or our business to that party, who will retain the right to continue using the information you provided. We may additionally share your personal information with our group companies, affiliates, and third parties for purposes outlined in this privacy policy.

Why COOKIES matter: We use cookies and related technologies such as pixel tags and clear gifs to store certain information each time you visit a page on our website. Cookies allow the website to recognize information you have consented to provide and help us identify which sections of the site are most relevant to your needs. We may also use cookies to display advertising banners, which may be served by us or by a third party acting on our behalf. These cookies will not contain any personal information.
OPT-OUT of website cookies: Whether your browser accepts cookies is entirely your choice. If your browser settings remain unchanged, it likely already accepts cookies by default. Choosing to decline cookies may limit your ability to fully access or experience all features of the website. You may also delete or disable browser cookies entirely, though doing so may significantly affect your website experience and render certain parts non-functional or inaccessible. We recommend keeping cookies enabled.
Non-Personally Identifiable Information (NPII) Advertising: We engage third-party service providers to display advertisements on our behalf across the internet and occasionally on this site. These providers may collect anonymous data about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to show targeted advertisements. This anonymous data is gathered using pixel tag technology, which is an industry-standard method used by most major websites. No personally identifiable information is collected or used in this process. These providers do not have access to your name, phone number, address, email, or any other personally identifying details.

INFORMATION PROVIDER'S RIGHTS

You have the right to withdraw your consent for the use of your SPDI at any time by sending an email to hello@foxsparrow.in, in accordance with the terms of this privacy policy. Please note, however, that such withdrawal of consent will not apply retroactively and will only take effect going forward. If you choose not to provide your information or consent for the use of SPDI, or if you later withdraw your consent, we reserve the right to discontinue the services for which that SPDI was collected.

You may contact us at hello@foxsparrow.in to access, review, modify, or correct your SPDI or to withdraw consent for its use. However, we are not liable for the accuracy or authenticity of the SPDI you provide.

You agree and acknowledge that certain data or information may not be correctable or may be restricted from modification under applicable laws, law enforcement directives, or judicial proceedings. In such cases, the rights mentioned above will not be applicable.

SECURITY PRACTICES AND PROCEDURES

We implement reasonable security measures to protect and safeguard your SPDI. We may enter into agreements with third parties — within or outside India — to store your data or information. These third parties may maintain their own security standards, and we will, on a commercially reasonable basis, require them to adopt adequate security practices to protect your data. Notwithstanding anything stated in this privacy policy or elsewhere, we shall not be held liable for any loss, damage, or misuse of your data or information where such loss, damage, or misuse results from a Force Majeure Event. A "Force Majeure Event" refers to any occurrence beyond our reasonable control, including but not limited to sabotage, fire, flood, explosion, acts of God, civil unrest, strikes or industrial action of any kind, riots, insurrection, war, governmental actions, computer hacking, unauthorized access to computer data or storage devices, system crashes, security breaches, encryption failures, and similar events.